Back to homeHow matching works, from Start to Next.
Start matching opens the matching screen. This guide explains what to choose there, how to continue into a video match and how to move on or stop. For camera, microphone or connection problems, use the video call guide.
Open the matching screen
Choose Start matching from the website. This takes you to the matching screen; it does not call someone shown in a homepage preview.
The entry screen offers Video, Audio and Text. Choose Video for the experience described on this site. If you are returning from a previous session, check the selected mode before continuing.
Follow the account and permission prompts
Continue through any account steps shown on screen. When the browser asks for camera and microphone access, decide whether you are ready to appear and be heard in a video call.
If a device permission was denied, use the video call guide to check it before trying again. Repeatedly starting new matches will not fix a camera or microphone that the browser cannot access.
Check camera and microphone setupContinue when a match is ready
When a match is offered, follow the preview or connection controls shown in that session. A preview may continue into a call automatically, so be ready to appear on camera before you start.
Use the options shown to continue with the match or move on. If the screen offers a retry after an unsuccessful connection, use that option instead of opening another matching tab.
Choose Next for another introduction
During the matching experience, Next is the option for moving to a different match. Use it when you want another introduction, rather than when you want to stop for the day.
End the current exchange politely. A new match is a separate conversation, so give the next person a fresh hello instead of treating them as a continuation of the previous call.
Stop when you want to leave
Use the on-screen stop or back control and follow any confirmation shown. Leaving a call and moving to another match are different choices; check the button label before you continue.
If you return later, enter through Start matching again and check your selected mode. If the session ended because picture or sound failed, resolve that device or connection problem before restarting.
First-match questions, answered.
Where do I choose Video?+
Choose Start matching on the website to reach the entry screen. Video, Audio and Text are shown there. Select Video and follow the next prompts; opening the website alone does not put you into a call.
Do I need to use Next when I want to leave?+
No. Next is for another match. To leave, use the stop or back controls in the matching experience and follow any confirmation shown. You can return to the matching screen later.
What should I check if a match cannot connect?+
First distinguish a matching retry from a device problem. Follow any retry option shown by the matching screen. If your camera is blank or your voice cannot be heard, check those devices and their browser permissions using the video call guide.